FAQ
About Matremoshi
Q: What is Matremoshi’s mission?
Matremoshi exists to improve the everyday experience of early motherhood by introducing incremental, thoughtful innovations to children’s essentials - beginning with magnetic-closure clothing that makes dressing intuitive, quick, and comfortable for infants and toddlers.
Q: What makes Matremoshi clothing different?
We focus on comfort, wearability, and ease with soft, breathable fabrics and thoughtful design details that make everyday dressing simpler and more joyful for families.
Quality, Safety & Materials
Q: What fabric does Matremoshi use in its clothing?
Our clothing is crafted from 95% TENCEL™️ Modal and 5% Spandex - a luxuriously soft, breathable fabric designed for all-day comfort. The natural stretch allows easy movement while maintaining its shape wash after wash.
Q: What is TENCEL™️ Modal?
TENCEL™️ Modal is a sustainable, bio-based fiber derived from natural wood pulp. It is exceptionally soft, temperature-regulating, and gentle on delicate or sensitive skin. It’s also more durable than bamboo and resistant to pilling and fading over time.
Q: What is Spandex?
That 5% of Spandex makes all the difference. A touch of Spandex gives our 95% TENCEL™ Modal fabric the flexibility to stretch gently and recover its shape, so the garment adapts to your child’s movement and growth. It’s what allows each piece to feel comfortable today and continue fitting beautifully tomorrow.
Q: Is the fabric suitable for both play and sleep?
Yes. Our clothes are thoughtfully designed to transition from daytime activity to nighttime rest. The breathable, lightweight fabric keeps little ones comfortable whether they’re running, relaxing, or sleeping.
Q: Are magnetic closures safe for everyday use?
Yes. Our hidden magnetic closures are securely sealed using Safestitch technology, ensuring magnets remain enclosed and inaccessible during wear and washing. Our products are manufactured in certified facilities meeting utmost standards for child safety.
Q: How should I care for garments with magnetic closures?
Machine wash on a gentle cycle with mild detergent. For best results, fasten the magnetic closures before washing and tumble dry low or air dry.
Q: Can I iron over the magnets?
No, please avoid ironing directly over the magnets. High heat can damage them and affect how they function. If needed, iron around the magnetic areas or use a low-heat setting with caution.
Q: Are the magnets safe for kids?
Yes, when used as intended. The magnets are securely embedded and designed for everyday use. However, like all products with magnetic components, they should not be pulled out, chewed, or handled roughly.
Q: What precautions should I take with magnets around children?
- Always use under adult supervision for younger kids
- Do not allow children to remove or play with the magnets separately
- If a magnet is damaged or comes loose, stop using the product immediately
Q: What happens if a magnet comes out?
Discontinue use right away and keep it away from children. Loose magnets can be hazardous if swallowed - reach out to us for a replacement or support.
Q: Is it safe for daily wear/use?
Absolutely. The product is designed keeping comfort and safety in mind - just follow basic care instructions to ensure longevity and safe usage.
Q: Does exposure to magnets or magnetic fields cause people harm?
No, according to the World Health Organization, exposure to static magnets has not been proven to have harmful (or positive) effects on people.
Q: How do I wash magnetic clothing?
You can machine wash them just like regular clothes. We recommend:
- Machine wash cold with like colours
- Gentle cycle
- Tumble dry low for 30 mins maximum although air drying is preferred
- Don’t use commercial or industrial dryers
- Avoid ironing directly over magnetic areas.
- Do not bleach
Q: Will the magnets lose strength over time?
No, the magnets are designed for long-term use and maintain their strength even after repeated washing and wear.
Q: Are these clothes helpful for children with special needs?
Yes! Magnetic closures can be especially helpful for children with limited mobility, sensory sensitivities, or fine motor challenges, making dressing more independent and comfortable.
Q: Do the magnets come undone easily?
They are designed to be easy to open but secure enough to stay closed during normal movement and play.
Q: How do magnetic closures help toddlers?
The magnetic snaps gently guide themselves into place, making dressing and undressing easier and frustration-free. This encourages independence and supports fine motor skill development.
Q: Is the fabric safe for sensitive skin and eczema prone skin?
Absolutely. Our fabric is ultra-soft, breathable, and free from harmful substances, making it suitable for delicate baby and toddler skin including eczema prone skin.
Shipping & Orders
Q: Where do you ship to?
We currently ship across India free of cost. We can ship internationally with an additional delivery surcharge.
Q: How long does delivery take?
Orders are typically processed within 1–3 business days, and delivery timelines vary by location. Tracking information will be shared once your order ships.
Q: What if my order is delayed?
Shipping times may be affected during peak seasons or unexpected courier delays. If your order hasn’t arrived within the expected window, contact us and we’ll assist.
Returns & Exchanges
Q: How do I return or exchange an item?
Visit our Returns & Exchanges page and follow the instructions. Items must be returned unused, unwashed, and in original condition within the return window.
Payments
Q: What payment methods are accepted?
We accept major debit/credit cards, UPI, net banking, wallets, and other secure options shown at checkout.
Q: Is Cash on Delivery (COD) available?
COD may be available depending on your delivery pincode - COD availability will be shown at checkout.
More Support
Q: How do I contact customer support?
Email us anytime at support@matremoshi.com - our team aims to respond within 24–48 business hours.
Q: Can I follow Matremoshi on social media?
Absolutely! Follow us on Instagram and Facebook for style ideas, product tips, and community moments.
