Return Policy

1. Easy Returns & Exchange Window

If you’re not completely satisfied with your purchase, you can request a return or exchange within 15 days from the date of delivery, provided the item meets our return criteria.

2. Eligibility

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and unused
  • In the same condition as received

3. How to Initiate an exchange or return

  1. Visit the Orders section on our website or app.
  2. Select the item you’d like to return or exchange.
  3. Fill in your reason and submit the request.
  4. After confirmation, follow the return or pickup instructions sent to you.

4. Return Options

Self-ship only: At the moment, we do not offer a home pickup service. You can ship the item back to us at our return address.

For assistance with the process, please get in touch with our customer care team - they’ll guide you through the steps and share all necessary details.

5. What Happens Next?

Once we receive your returned item and it passes our quality check, we will process your refund or exchange:

  • Refunds are typically credited back to your original payment method within 5-7 business days after approval.
  • Exchanges will be processed once the original item is received and verified.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer care team immediately with photos of the issue so we can sort it out quickly.

Payments & Refund Policy

1. Payment Methods

We accept multiple secure payment options at checkout, including:

  • Online payments: UPI, debit/credit cards, net banking
  • Wallets & other digital options (where available)
  • Cash on Delivery (COD) for orders that qualify

(All online payments are processed securely through trusted payment gateways.)

2. When Is Payment Taken?

For prepaid orders, your payment is charged at the time you confirm the order. Orders paid by Cash on Delivery are charged when the product is delivered.

3. Order Cancellation & Refunds

  • If you cancel your order before it’s shipped, you’ll receive a full refund.
  • If the order has already been dispatched, it cannot be cancelled, but you may return it once delivered (subject to our Returns Policy).
  • Refunds are processed back to your original mode of payment within a few business days after we accept your return or cancellation.

4. Refund Timelines

Once your return has been received and inspected, we initiate the refund.

  • Refunds to debit/credit cards, UPI, or net banking generally reflect in your account within 5–7 business days of initiation.
  • The actual credit timing may vary depending on your bank or payment provider.

5. Tracking & Support

After you request a refund or cancellation, you’ll be notified via email or SMS with status updates. If you have any questions or need help, our customer care team is here to assist.